Selected work

A collection of case studies

I've worked across industries and technologies. If you don't see a case study that matches your domain, reach out—some of my work is under NDA and can only be discussed under signed agreements, in person.

Case Study Deep Dives

Avanade - Head of Experience Design Practice

Head of Experience Design Practice & Strategy & Experience Design Lead · Sydney · People-first practice turnaround, CBA AI programmes, bp fleet SaaS.

B2B - AI Checkout Assistant

Building customer confidence in a B2B AI assistant for billing and plan upgrades.

Lumiant - Advisor Client Experience Platform

Client experience platform for financial advisers: prepare, engage, act & track.

Heidi Health Comms — objectives dashboard and New chat with digital care partner

Heidi Health — Speculative brief

Head of Product Design: clinical AI, trust, and design systems — a public-information speculative case study for a healthtech AI care partner.

HealthTech portals and agentic AI experience architecture

HealthTech — Agentic AI

Experience architecture for governed autonomy across doctors, pharma, staff, and hospital admin — guardrails, orchestration, and human oversight.

Get Started

Ready to build something amazing?

Have a project in mind, or just want to say hello? I’m always open to discussing new ideas, partnerships, or opportunities to collaborate.

Catch up for coffee
Based in Sydney, working globally